How Our Legal Policies Apply to You
When you create an account with us, you enter into a binding agreement under the terms published on this site. Those terms govern every interaction — from how your Touch 'n Go eWallet or Boost deposit is recorded against your account, to how a GrabPay withdrawal
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is processed and verified. We retain transaction records in line with our data retention schedule, and those records may be referenced if a payment dispute is raised. Jurisdiction is determined by where you access the platform; if local law in your region does not permit access,
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these terms do not create a right of access. Amendments to these policies are posted here first. Continued use of your account after a policy update constitutes acceptance of the revised terms. If you disagree with any update, you may close your account by contacting our
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support team before the effective date. Material changes — those affecting your payment rights or account data — will be flagged with a notice on the cashier page so you see it at the point your wallet transaction is initiated.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.